Director Engineering - Automation, Performance and AI Quality

NICE (NASDAQ: NICE, software used by 25,000+ global businesses) is seeking a Director of Engineering to architect and lead the quality engineering discipline into the AI era. The Director owns automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale. This is not a maintenance role: the Director disrupts legacy testing paradigms, champions agentic test generation, and embeds AI-quality thinking into every stage of the SDLC. Based in Sandy, UT. Posted 2026-10-22.

• 12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports. • Deep hands-on background in test automation architecture — you've built frameworks from scratch, not just inherited them. • Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments). • Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce. • Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount). • Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments). • Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows). • Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling.