Director Engineering

NICE (NASDAQ: NICE, software used by 25,000+ global businesses) is seeking a Director of Engineering to lead the growth, quality, and efficiency of the Engineering team while developing team members into great leaders. The Director will direct the development, testing, delivery, and support of cloud-based contact center solutions and applications for the inContact platform. The role guides the evolution of inContact standards, tools, and methodologies, and drives improved technology standards and strategy. Based in Seattle, WA or Sandy, UT. Posted 2026-02-17, active.

• Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience required; Master's degree preferred. • 12+ years experience with various operating systems, development tools and development methodologies including Java, C#, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache. • 8+ years of individual contributor software development experience. • 6+ years management experience in a fast growing software environment with proven ability to lead and engage co-located software development and QA teams working on multiple projects. • Proven ability to establish and drive processes and procedures with quantifiable metrics. • Proven history of delivering on deadlines/releases without compromising quality. • Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation. • Development experience with Web Services and related technologies. • Experience with Agile software development and SCRUM methodologies.