Senior Engineering Manager V&V Media

Twilio is seeking an experienced, technically strong Engineering Manager to lead its Voice Media team. The manager will drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. The team builds robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology. Remote US. Posted 2026-07-15.

• 5+ years of engineering management experience leading teams building distributed systems. • Understanding of Voice/VoIP infrastructure and media handling challenges. • Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs. • Deep understanding of systems design, microservice architecture, and cloud infrastructure. • Experience managing complex technical tradeoffs between reliability, scalability, and feature development. • Track record of successfully delivering critical infrastructure projects with significant technical complexity. • Experience in improving developer velocity using AI tools. • Strong knowledge of performance optimization, reliability engineering, and operational excellence. • Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences. • Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields.